Officer of Assessment and Exams

Main Duties:
Coordination and Administration of Assessments and Examination Processes

•   Coordinate the delivery of examinations across the academic cycle

•   Prepare examination schedules in collaboration with academic teams

•   Organise exam logistics including venues, materials, and invigilator coordination

•   Manage assessment submissions, processing of results, and maintenance of accurate records

•   Maintain assessment data with a meticulous, zero-error approach to data entry and validation

•   Use Microsoft Excel and reporting tools to audit, validate, and manage large datasets of student results

•   Plan and manage workloads during high-volume exam periods, ensuring deadlines are met

•   Maintain standard operating procedures (SOPs) and contribute to process improvements

•   Demonstrate strong organisational and administrative skills in managing complex processes

•   Apply problem-solving skills to resolve logistical issues (e.g. timetable clashes, script discrepancies)
‍

Supporting Academic Integrity

•   Ensure compliance with academic regulations, policies, and assessment frameworks

•   Maintain accuracy, consistency, and integrity of assessment and results data

•   Apply rigorous quality checks to examination scripts and results processing

•   Handle sensitive data with strict adherence to confidentiality and data protection requirements (DPDPA 2023)

•   Uphold academic standards through careful administration of assessment processes

•   Support transparent and auditable records in line with institutional and regulatory expectations

•   Maintain integrity in all processes by following defined procedures and governance controls
‍

Providing a High-Quality Student Experience

•   Provide responsive and professional support to students and academic staff

•   Communicate effectively with stakeholders including academics, students, invigilators, and external examiners

•   Ensure timely handling of enquiries and provide clear guidance on assessment processes

•   Support a smooth and stress-free examination experience for students

•   Work collaboratively within a dynamic team environment to deliver high service standards

•   Demonstrate strong written and verbal communication skills in all interactions

•   Promote equality, diversity, and inclusion in all aspects of service delivery

•   Contribute to a positive student experience through accuracy, reliability, and responsiveness

•   Maintain accountability for safe working practices under the OSH Code

•   Maintain integrity in all processes by following defined procedures and governance controls

Person Specific General Requirements

Candidates Must be Able to Demonstrate the Following:

•   Knowledge of assessment, examinations,  and academic administration processes within a higher education environment.

•   Understanding of academic regulations,  policies, and quality assurance requirements.

•   Awareness of exam timetabling, marking  workflows, and results processing.

•   Knowledge of data protection and  confidentiality in handling student records.

•   Understanding of student lifecycle  processes and systems (e.g. GNUMS or equivalent).

Technical and/or Work-Based Skills

•   Ability to coordinate and administer  examinations, including scheduling and logistics.

•   Strong data management skills, including  accurate entry and processing of student results.

•   Ability to use student systems and  databases to manage assessment processes.

•   Ability to produce reports and maintain  records related to assessments and outcomes.

•   Strong attention to detail to ensure  accuracy and compliance in exam processes.

•   Ability to support academic staff with  assessment-related systems and processes.

•   Experience using reporting tools or  analytics to support decision-making.

GEeneral Skills and Attributes

•   Strong organisational and time management  skills, particularly during peak assessment periods.

•   Ability to manage multiple deadlines and  work under pressure.

•   Excellent communication skills, including  the ability to liaise with academic and professional staff.

•   High level of attention to detail and  accuracy.

•   Commitment to working with diversity and  supporting an inclusive student experience.

•   Ability to work independently and as part  of a team.

•   Proactive approach to problem solving and  process improvement.

Expereince

•   Experience in academic administration,  examinations, or student records management.

•   Experience handling sensitive data and  maintaining confidentiality.

•   Experience coordinating processes or  events with multiple stakeholders.

•   Experience working in a higher education  environment.

•   Experience supporting assessment systems  or digital exam platforms.

Qualifications

•   Degree or equivalent qualification, or relevant experience.

•   Relevant training in administration, data  management, or higher education processes.