Officer of Academics

Main Duties:

Academic Programme Administration and Delivery

•   Support academic programme administration across the full academic cycle

•   Lead essential academic administrative functions such as timetabling, scheduling, and room allocation

•   Provide administrative support to academic staff to enable effective programme delivery

•   Respond to student academic enquiries in a timely and professional manner

•   Demonstrate strong time-management skills to meet critical deadlines (e.g. term starts, academic cycles)

•   Apply strong organisational and communication skills in coordinating academic activities
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Academic Data Management & Reporting

•   Maintain and update academic data and systems with a high level of accuracy

•   Support reporting, documentation, and data preparation for academic operations

•   Ensure data integrity through meticulous attention to detail

•   Assist in managing information required for audits, programme tracking, and operational reporting

•   Use systems and tools to support efficient academic administration processes

•   Support transparent and auditable records in line with institutional and regulatory expectations

•   Maintain integrity in all processes by following defined procedures and governance controls
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Quality Assurance, Compliance & Continuous Improvement

•   Support academic quality assurance and compliance processes in line with institutional requirements

•   Contribute to continuous improvement initiatives across academic administration

•   Ensure adherence to data protection and privacy requirements (DPDPA 2023)

•   Promote and uphold the university’s Equal Opportunities policy in all activities

•   Maintain accountability for safe working practices under the OSH Code

•   Work collaboratively within teams to enhance administrative effectiveness and service quality

Person Specification General Requirements

Candidates Must be able to Demonstrate the Following:

•   Knowledge of academic administration  processes within a higher education environment.

•   Understanding of programme and module  management, timetable, and academic delivery processes.

•   Awareness of academic regulations,  policies, and quality assurance requirements.

•   Understanding of the student life cycle  and academic journey.

•   Knowledge of student systems and learning  platforms (e.g. GNUMS, LMS, or equivalent).

Technical and/or Work-Based Skills

•   Ability to coordinate academic  administration processes (e.g. timetabling, module setup, scheduling).

•   Strong data management and record-keeping  skills for academic and programme information.

•   Ability to use student information  systems and digital platforms effectively.

•   Ability to support academic staff with  systems, processes, and administration.

•   Ability to produce reports, track data,  and support academic planning activities.

•   Attention to detail to ensure accuracy in  programme and student records.

•   Experience working with reporting tools  or dashboards.

General Skills and Attributes

•   Strong organisational and administrative  skills.

•   Ability to manage competing priorities  and deadlines, particularly during academic cycles.

•   Excellent communication and interpersonal  skills.

•   Ability to work effectively with academic  and professional staff.

•   Commitment to working with diversity and  supporting an inclusive academic environment.

•   Ability to work independently and  collaboratively as part of a team.

•   Proactive approach to problem-solving and  continuous improvement.

Expereince

•   Experience in academic administration,  programme coordination, or student records management.

•   Experience supporting academic staff or  academic delivery processes.

•   Experience handling data and maintaining  accurate records.

•   Experience working in a higher education  environment.

•   Experience supporting student systems or  learning platforms.

Qualifications

•   Degree or equivalent qualification, or  relevant experience.

•   Relevant training in higher education  administration or systems.